I tried to book a one-way flight from Helsinki to Istanbul for 23.12.2023 at 12:25 using the Turkish Airlines mobile app. I filled in all the required information, and everything was going smoothly during the payment process. I completed the bank verification, and the payment was deducted from my bank account. However, when the app was supposed to redirect me to the ticket screen, I encountered an error message stating that the ticket was canceled. Despite this, the money was still taken from my account.
When I contacted my bank, they confirmed that Turkish Airlines had taken (held) the money and said they couldn't do anything about it. Turkish Airlines, on the other hand, stated that there was no reservation or ticket in their system. I demand an immediate refund of my money. I always preferred Turkish Airlines, but what does it mean to take the money and not issue a ticket? I will also file a complaint with the Consumer Arbitration Committee. This is outright unfair.
I purchased a ticket through the THY app on November 14, 2023, for a flight from Istanbul to Thessaloniki on November 29, 2023, with a return on December 5, 2023. I made a payment of 5,854.80 TL using my bank card through the same app. Due to work commitments, I had to cancel these flights on Novemb...
On July 2, 2024, I purchased a Turkish Airlines ticket from Istanbul to Bangkok, with the outbound flight on July 3, 2024, and the return flight on July 13, 2024. On July 3, 2024, at 22:09, I received an email stating that my return flight had been canceled. When I called customer service on July 4,...
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
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