I purchased a ticket from Turkish Airlines on 03.08.2023 for 3300₺ and canceled it on the same day. They refunded the amount, but I had opted for installment payments through my bank. Although the total amount appears refunded and neutralized, my installments are still being charged. Turkish Airlines informed me that the refund of installments would be processed in installments, but I confirmed with my bank that the refunds had not been made. The bank told me that the money was requested by Turkish Airlines, which is why it was paid, but Turkish Airlines continues to charge the installments. Essentially, I am still paying 3300₺ for a canceled ticket. Despite submitting feedback forms twice, they simply look at the refunded amount and claim they have refunded it. Yes, you refunded the total amount, but since the installments continue to be charged, it goes back to negative. I provided the reservation number and approval code from the bank and wrote again. Now there is no response. It's been two months, and Turkish Airlines still hasn't resolved my issue.
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t...
Hello, On January 31, 2024, I completed the refund process for my Turkish Airlines flight ticket and requested that the refund of 9,931.17 TRY be credited to my TK Wallet. However, the email I received indicated that the refund method was set as my credit card (attached file). Upon checking my bank ...
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
Hello, I have a case with Turkish Airlines that concluded in the Consumer Court on 10/04/2023. Turkish Airlines appealed the decision. Subsequently, on 17/08/2023, the case was ruled in my favor. Despite the court decisions being sent to them, I still created feedback. On 11/10/2023, they finally...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
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