On January 21, 2023, my family and I boarded the 09:15 flight from Istanbul to Kahramanmaras. However, due to weather conditions, we were informed that the plane would land in Gaziantep instead, which it did. We were then told that we would be transported to Kahramanmaras by bus. When we went outside to board the bus, we were directed to vehicles with insufficient luggage capacity. Passengers had to place their suitcases in the aisles or on seats, which has been an ongoing issue for about a week. Due to the full seats occupied by luggage, some passengers had to wait for the next vehicle. While I understand the inability to land due to weather conditions, I am disappointed that a proper vehicle with sufficient luggage capacity was not allocated to minimize passenger inconvenience. This situation highlights the importance that one of Turkey's leading airlines places on its passengers. It is unacceptable that this issue, which has been ongoing for a week, is being ignored and not resolved daily.
I want to highlight an issue with Turkish Airlines that left me in a difficult situation. My name is I***. Four months ago, I purchased a ticket from Istanbul to Gaziantep to visit my dear parents. I arrived in Gaziantep without any issues from Istanbul Airport. Today, on April 13, 2024, I arrived ...
Today, November 11, 2023, my flight from Kastamonu to Istanbul Airport was scheduled for 13:15. The flight started 10-15 minutes late even before it began. While we were waiting, the staff member said the delay was normal due to the late arrival of the plane, which I found to be an unreasonable expl...
On December 28, 2023, I flew with THY from Izmir to Erzurum with a layover in Istanbul, but my luggage did not arrive. Since I was not staying in Erzurum and planned to go to Kars, I requested my luggage to be sent to Kars. I was told it would be sent with the next day's flight to Kars, and my conta...
The THY TK7313 Hatay-Sabiha Gokcen flight on 28.07.2023 was canceled without any prior notification. Airport officials informed us that our plane would land at Adana Airport, which is understandable. However, instead of boarding at 19:30, we were given the TK 4373 flight from Adana Airport, which wa...
On 30.10.2023 at 04:15, I purchased two tickets for the THY Hatay-Istanbul flight and selected our seats. There was roadwork on the way to Hatay Airport. Neither the airline nor the airport management provided any warnings about this, either when purchasing the tickets or via message. We faced signi...
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