On April 15, 2024, at 12:05 PM, I was a passenger on flight TK2139 from Ankara to Istanbul, seated in 17F. Shortly after boarding, the in-flight service began. The service started from the front rows and slowly progressed, but when it reached seat 13, the flight attendant told her colleague that the sandwiches were finished, ending the service entirely. One of the main reasons I choose Turkish Airlines is their in-flight service. When passengers expressed their dissatisfaction, they explained that the service was stopped for safety reasons due to the descent, but many passengers, including myself, saw that the sandwiches had simply run out. On a plane with 30 rows, I could understand if they ran out at row 28, but not at row 13. I'm sure many people, like myself, relied on the in-flight service and skipped breakfast. Due to airport procedures, we have to arrive very early anyway. This behavior was not fitting for Turkish Airlines, and the conduct of the cabin supervisor was particularly unpleasant.
On February 19, 2024, I traveled from Istanbul Airport to Antalya Airport on flight TK2422. I have chosen Turkish Airlines hundreds of times and have never complained about the staff before, often overlooking minor issues. However, after today's incident, I urge you to take this complaint seriousl...
I traveled with Turkish Airlines on flight TK2675 from Mardin to Istanbul on May 31, 2024, at 11:15 AM. It was truly upsetting. Due to my profession, we all work in Syria. After months, we finally get a leave, travel overnight, and try to catch the morning flight. I was both hungry and sleep-deprive...
I am filing a complaint about Cabin Supervisor Ms. I*** from our flight on Sunday, June 16, 2024, from Istanbul Airport to Sinop Airport. We were business class passengers. An elderly man, who had already been walked through the airport, was seated two rows behind us. They tried to move him to econo...
Hello, on 18.04.2024, I traveled from Izmir to Istanbul on the 19:00 THY flight. I was seated in seat 16. The flight attendant started the snack service from the front, and passengers had special requests for sandwiches. The flight attendant kept looking back at her colleague who was serving from th...
I traveled with THY on Monday, September 4th, on flight TK 2011 from KAYSERI to ISTANBUL. As a passenger in seat 16C (customer Ali K***, having worked for many years as a senior executive at Middle Anatolia Inc. and currently consulting in planning and production processes for a garment company), I ...
Comments