On May 30, 2023, my mother and my disabled sibling, who was 15 years old at the time, flew with Turkish Airlines (THY) to Adiyaman. When we arrived, we discovered that both our luggage and my sibling's wheelchair had been damaged in some way. We contacted THY immediately after the incident and submitted a feedback report with reference number 2023106542. On the other hand, we haven't heard from them or received a response from them since that day. Every time I call, they say they are prioritizing the issue, but then they hang up in the middle of the call. My disabled sibling is currently in a difficult situation because the airline is taking its time providing assistance, and she does not have access to a functioning wheelchair.
June 17, 2023, at 23:15, I hopped on a flight from Sabiha Gökcen Airport to Ercan Airport in Nicosia. So, I dropped off my two suitcases at Sabiha Gökcen and then headed to catch my flight. So, I got to Ercan Airport and grabbed my stuff, only to find out that both my suitcases had a busted wheel. I...
On 01.09.2023, I took a connecting flight with your airline from Antalya to Adana. When I picked up my luggage at Adana airport, I noticed it was damaged. Despite informing the staff that I live in Antakya and cannot repair it, they insisted it could be fixed and filled out a form. I provided my fam...
As a disabled individual with a report, my 8-year-old son and I arrived at Istanbul Airport from Düsseldorf on flight TK 1526 on 12.09.2023. Despite waiting for several minutes after our plane landed, one of my suitcases did not arrive on the belt. I immediately reported the situation to the THY los...
I had a flight with THY, PNR code Rixa6y, scheduled for September 29, 2023, from Adana to Istanbul Sabiha Gokcen at 03:50. Due to sudden kidney pain, I was taken to the emergency room in the evening. Despite informing the hospital about our situation around 21:00, your customer service representativ...
On October 20, 2023, during my Ankara-Izmir journey with THY, both of my suitcases were damaged at Izmir Adnan Menderes Airport. We filed a report (report number ADBTK_40581). We were instructed to take the damaged suitcases to a repair shop. We took them to M**** Bag and Suitcase Repair Workshop. T...
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