On June 1, 2024, I was a passenger in seat 10D on flight TK2708 from Istanbul Airport to Erzurum, scheduled at 16:05. During boarding, TGS staff member M***** A** A****** informed me that the plane was full and that carry-on luggage needed to be checked in. I explained that my suitcase was delicate and light-colored, and I did not want to check it in for this reason. He assured me that my suitcase would be wrapped and would not be damaged. Upon boarding, I noticed that all overhead bins were empty and other passengers had boarded with their carry-on luggage. I have photos as evidence. I called the same TGS staff member with the help of a flight attendant, and he came inside the plane. I reiterated that I wanted my suitcase back and did not want it checked in. He again assured me that my suitcase would be wrapped and would not be damaged. He even asked if I knew better than him. He shouted at me to complain wherever I wanted and was very relaxed about it. He seemed certain that complaints wouldn't lead to anything. I took his name. Later, a flight attendant named I*** also shouted at me to complain wherever I wanted. I am also complaining about her. At Erzurum Airport, I received my suitcase scratched, damaged, and dirty. It had not been wrapped at all. If I had been informed about the plane being full before boarding, I would have wrapped my suitcase in plastic, and it wouldn't have been damaged. Additionally, I took photos of the empty overhead bins after the flight. I informed the airport staff about the situation and my desire to file a complaint, but they said there was no TGS service at Erzurum Airport and could not take my complaint. I am complaining about the Istanbul TGS staff member (M***** A** A******) who gave me false and incorrect information, causing me financial loss. I request necessary actions to be taken and compensation for my damages. I also want you to know that I will share this situation on all social media platforms. In these expensive times, I cannot remain silent about the damage done to me. Have a good day.
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On June 11, 2024, I purchased a flight ticket from THY for the 06:05 flight to Trabzon. I checked in and handed over my luggage at 04:10. After waiting in the lounge for a while, I took my two children to the restroom. At 05:36, I passed through the control point again and proceeded to gate G1G. Upo...
On 07/07/2024, I was on THY's flight TK-2205 from Kahramanmaras to Istanbul, scheduled to depart at 18:00. Upon boarding, I couldn't find a place to store my luggage, so I called the flight attendant. She informed me that there was no available space at the moment and suggested I place one bag under...
On January 16, 2024, I had a flight ticket with Turkish Airlines from Istanbul Airport to Antalya Airport at 13:45. At 13:23, we were in front of gate G5(A), and there was no staff there. Later, a staff member from the adjacent gate came and mockingly said, 'Your plane has left,' and insulted us. We...
On January 28, 2024, I had purchased two tickets with the PNR code SU25IZ for the THY Anadolu Jet flight TK7260, departing from Istanbul Sabiha Gokcen to Adana Sakirpasa at 09:35. I left my house two hours early and arrived at the airport at 08:20. Due to weekend congestion, I waited 10 minutes at s...
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