Turkish Airlines prioritizes profit over passengers' well-being. I arrived at the ticket counter at 07:15 for my 08:00 flight. At 07:16, they informed me that they couldn't take my luggage and suggested I either take my bags with me through security or board without them. I explained that I had a 4-year-old child and two large suitcases, making it impossible. They gave me a card and directed me to the ticket area. Despite having 44 minutes before the flight, we were left stranded with a child. Accepting this, they then told me my ticket was void. If my ticket was void, why was I offered the option to board without luggage? And if I had the option to board without luggage, why wasn't I given support for a new ticket when the flight was still 44 minutes away? Is your goal to take our money and disregard our needs? With limited financial resources, what am I supposed to do with a child and two suitcases? How can a nearly 100-year-old organization with 'Turkish' in its name not provide easier options for its citizens? Is the money I paid for the ticket justified under such contradictory conditions? Could support not be provided for flights a few hours later at the same ticket price? Could different options be offered instead of leaving luggage at the airport? Why isn't there an effort to improve and be better? In a country with a minimum wage of ₺17,000, how can you so easily disregard ₺4-5,000 from your own citizens?
I purchased a ticket from Turkish Airlines for the Kahramanmaraş flight on 16/03/2024 at 14:05 for ₺1415. There were 20 minutes left before the flight, and I had no luggage. They could have helped me if they wanted to, but they didn't. When I went to board, I was told the gates were closed, and that...
I am at Istanbul Airport with Turkish Airlines. Our flight, which was supposed to depart at 7:40, has been canceled. We found out about the cancellation while waiting in line to check in our baggage. They told us to 'come back in an hour.' We asked again before the hour was up; it's early morning an...
Turkish Airlines transferred my luggage to the wrong plane. I am writing about the issues I faced to set an example and to prevent others from experiencing the same problems. Maybe this will ease my frustration a bit. The disorganization of Turkish Airlines persisted from Istanbul to Izmir. The gate...
Turkish Airlines, which proudly carries my country's flag internationally, should provide better service to its customers. The staff you choose should be more carefully selected, and your rules should be consistent across different airports. On my flight from Istanbul Airport to Elazig on 12/08/2...
Turkish Airlines persistently and unreasonably causes inconvenience to ticketed passengers. In summary, if you don't check in 45 minutes before your flight, even if the gates open an hour later, they won't let you board. This left us sleeping on chairs for hours at Izmir Adnan Menderes Airport. The ...
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