When an employee of THY unexpectedly canceled my one-way ticket with Turkish Airlines (Anadolu Jet) for August 21st, it caught me off guard. When I arrived at the airport, I found out about the cancellation. We had contacted THY to change only the return ticket time, and we had paid an extra 800 TL for this service. They were unable to provide a solution, so they forced us to purchase a new ticket. We will arrive at the hotel one day later than planned as a result of this setback, which I cannot accept. I need an answer as soon as possible! I expect to be compensated for my monetary and emotional losses as soon as possible.
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had ...
I purchased a ticket from Turkish Airlines, but without any notification, it was canceled by THY. No one is providing information on the reason. I went to the airport at 3:00 AM, and despite completing online check-in, they told me my ticket was canceled. I don't understand this irresponsibility and...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
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