THY Flight Time Change and Customer Service Issue
On 19.02.2024, I purchased a ticket for three people with the number 2352218421458 from the official THY website for the Anadolu Jet flight with PNR code 13BN60 from Istanbul Sabiha Gokcen Airport to Rize on 07.07.2024 at 12:25. After Anadolu Jet changed its name to Ajet, I received an SMS on 29.06.2024 informing me that my flight was canceled and rescheduled to 07:35 on the same day without my consent. After receiving the SMS, I called Ajet and THY call centers approximately 4-5 times. I have a 3.5-year-old child; how am I supposed to wake my child up and take them to catch that flight? Do you have no conscience? I requested to be moved to Ajet's 16:50 flight on the same day. Ajet says, 'We can't do it, THY can.' THY says, 'We can't do it, Ajet can.' I feel like a call center agent, bouncing back and forth between them.
THY has become a monopoly. I bought the ticket from them, and I'm asking to be moved to the 16:50 flight. They say, 'No, but we can arrange a ticket for you from Istanbul Airport, which is 65 km away, at a different time.' I say, 'That's not possible.' They respond, 'Then we can cancel and refund your money, and you can buy a new ticket.' When I bought this ticket, it was ₺4,500, and now they're telling me to take the ₺4,500 and buy a new ticket for ₺12,000. What kind of business ethics is this? What kind of perspective and sales strategy is this? We avoid other companies because they are uncomfortable and often delayed, and now THY continues to cause suffering by lowering its quality.
Ajet asked me to fill out a feedback form to seek a solution since they rescheduled my preferred flight to 07:35. I filled out the feedback form with code VF101447 and requested to be moved to the 16:50 flight on 07.07.2024 instead of the 07:35 flight. I am asking for a bit of conscience and business ethics.
