THY did not accept passengers with disabilities onto the plane! Despite having our autistic twins' reports uploaded to the system, they demanded an additional 'fit to fly' letter. There was no warning when purchasing the tickets. They said we could get the report from doctors here, and we paid ₺7,150 for two people just for a signed piece of paper without even an examination. We objected, but they did not accept. If they don't issue a disability ticket without a report, then the system should not approve it without the permit either. How can we get it at the last minute? Everything is already difficult for people with disabilities, and they create extra problems. We waited for hours. Is this what you call corporate responsibility? You cause problems and inconvenience to people. If such a rule has been introduced, you can provide a warning when purchasing tickets or send an alert message via email or SMS. You send unnecessary messages for everything else, but you could warn about important issues. You ruined our journey.
I wasn’t planning to share this experience publicly, but after my recent international flight, I felt compelled to do so to highlight how indifferent and unhelpful Turkish Airlines (THY) has been. For our flight from JFK to IST on October 11, my wife—who is 7 months pregnant, with a doctor’s note—an...
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
I'd like to purchase a THY ticket for one disabled person, one companion, and one adult. They are, however, removing the 20% discount that the disabled person and companion are entitled to in various ways. They claim that in order to purchase a companion ticket, I must first make a ticket reservatio...
I have a 10-year-old disabled son and wanted to use my discounted disabled and companion rights with Turkish Airlines (THY). They informed me that I needed to first register for a Miles&Smiles membership and then provide feedback to benefit from the discount. I followed their instructions, and both ...
THY caused a check-in issue for a disabled passenger. On 04.06.2024 at 01:30, my disabled father had a flight from Istanbul to Samsun. Around 00:30, I arrived at Istanbul Airport and informed THY at the gate about the need for a wheelchair. I sent my daughter to the THY counter for check-in, but unf...
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