I wanted to utilize Turkish Airlines (THY) discounted fares for disabled passengers and their companions because I have a disabled 10-year-old son. They instructed me to become a member of Miles & Smile, provide feedback, and only then receive the discounts. The system granted both the disabled and companion discounts after I followed their instructions. The disabled discount was not applied when I attempted to book a ticket via the THY website. I contacted the call center, explained the situation, and requested that the companion discount be applied to my ticket. However, I was instructed to visit a THY sales office in order to receive the companion discount. I visited the office and explained the situation, but was informed that the discounted ticket would cost approximately 3,750 Turkish Lira, whereas I could purchase it online for approximately 3,600 Turkish Lira without the discount. I was informed that this was how the system worked when I inquired about the price difference. In conclusion, I wish to express my disappointment. Why does Turkish Airlines, which promotes the slogan "We Will Overcome Barriers Together," unjustly create barriers for disabled people? You are preventing me from exercising my privilege. If this is how you treat your citizens, I shudder to consider the rest. Turkish Airlines' conduct in this matter has been a source of immense disappointment for disabled passengers, leaving them frustrated and feeling as if they're being denied their legitimate rights.
I have a 10-year-old disabled son and wanted to use my discounted disabled and companion rights with Turkish Airlines (THY). They informed me that I needed to first register for a Miles&Smiles membership and then provide feedback to benefit from the discount. I followed their instructions, and both ...
I am writing to seek assistance, not to file a complaint. My son, born in 1990, has been traveling regularly with THY to London, Istanbul, or Trabzon since infancy. Due to his disability, he receives support at departure and arrival points if a family member is not with him. Recently, we learned tha...
THY customer representatives don't seem to know what they're talking about. I've called 10 times, but they still haven't resolved my problem. Every day, I'm put on hold and asked to open a new feedback. I want to send my sister as a companion for our disabled passenger, but I'm told to upload all th...
I'd like to purchase a THY ticket for one disabled person, one companion, and one adult. They are, however, removing the 20% discount that the disabled person and companion are entitled to in various ways. They claim that in order to purchase a companion ticket, I must first make a ticket reservatio...
On May 22, 2024, I purchased a flight from Istanbul to Paris via Turkish Airlines. I used my Miles & Smiles card to buy the ticket, and all my information is recorded. Later, I wanted to add my 4.5-year-old son to the ticket. However, the system did not allow me to purchase the ticket because my son...
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