Turkish Airlines provided my family with round-trip tickets from Antalya to Istanbul. We informed the airline about our need for wheelchair assistance for both the departure and return flights because my mother is a disabled patient who relies on a wheelchair. Surprisingly, no documentation was required for our flight from Antalya to Istanbul, and boarding went smoothly. However, on the way back from Istanbul to Antalya, we encountered a distressing situation. The airline staff flatly refused my mother's boarding, claiming she lacked a doctor's note. This sudden demand for a doctor's report, which had never been requested before our departure, was both confusing and concerning. Furthermore, because my father did not have a ticket to Antalya, they were forced to pay an additional 2000 TL to change their destination to Isparta. As a result, my disabled mother, younger brother, and father were forced to spend the night at the airport. They were finally able to fly to Isparta the next day. To make matters worse, our car broke down on my way to pick them up from Antalya, as a direct result of Turkish Airlines' poor handling of the situation. I am deeply concerned and dissatisfied with the financial and emotional toll this ordeal has taken on my family, including the 10,000 TL repair cost for our car, the additional payment for the changed ticket, and the incalculable distress my disabled mother endured at the airport.
My family purchased round-trip tickets from Turkish Airlines for travel between Antalya and Istanbul. My mother is disabled and relies on a wheelchair, so we informed Turkish Airlines about her need for a wheelchair both for the outbound and return flights. While traveling from Antalya to Istanbul, ...
On June 4, 2024, at 01:30, my father, who is disabled, had a Turkish Airlines flight from Istanbul to Samsun. Around midnight, I entered Istanbul Airport and informed Turkish Airlines at the gate about the wheelchair. I sent my daughter to the Turkish Airlines counter for check-in, but unfortunately...
On May 1, 2024, my disabled mother na*****, my son, and I, her companion S*** b****, arrived at the THY check-in counter at Izmir Adnan Menderes Airport to fly to Istanbul Airport with the reference ticket tbykfm. The THY check-in staff informed us that my mother could not board the plane because sh...
I bought a ticket for my mother on Turkish Airlines for the Ankara to Dusseldorf flight on October 25th at 14:30. The ticket was quite expensive, but we chose THY for my mother's comfort. We made an online reservation for a wheelchair and also paid for luggage, meals, and seat selection. However, du...
I bought a ticket with Turkish Airlines for my elderly mother to fly to Antalya on 11 Sep to fly on Oct 16. A week before her flight I contacted the arilines to ask for a wheelchair assistance for my mother and got a confirmation that a request was approved, etc. When my Mother showed at the airport...
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