On August 12, 2024, I underwent an emergency surgery resulting in the premature birth of my baby at 29 weeks. My baby is currently in the intensive care unit and is expected to remain in an incubator for about two months. I also have a hospitalization report following the surgery. Given this challenging situation, it is clear that we will not be able to undertake our planned trip to the United States on September 31, 2024. However, when we contacted Turkish Airlines, despite the refund policy stating that "a refund will be issued in the event of health issues affecting the ticketed individual or an immediate family member," we were informed that no refund would be given, and the amount would only be transferred to a wallet account for future use. Given the severity of our circumstances, we cannot accept this. With my child's health still uncertain and at great risk, I cannot agree to having the funds transferred to a Turkish Airlines wallet with the condition that it be used within two years. It is evident that this process does not provide any relief in our already difficult situation. A full refund is a legal obligation.
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
I purchased a round-trip ticket from Turkish Airlines to travel to America on July 16, 2024. Since my departure date was fixed, I bought a standard ticket for my outbound flight. However, because my return date was uncertain, I opted for a Primefly ticket for my return flight, paying extra for this ...
On 15.03.2024, I purchased a flight ticket from Izmir to Istanbul via the Anadolu Jet app. Due to my 3-month-old baby's illness, I wanted to cancel or reschedule the flight ticket. When I contacted Anadolu Jet, they informed me that they are now operating as A Jet and that I should contact Turkish A...
Hello, I purchased tickets on 09.01.2024 for my spouse, myself, and our 44-day-old baby. The ticket details were for a flight on 25.01.2024, with flight code TK7702, departing from SAW at 00:10 and arriving at GYD at 03:55. On 18.01.2024, I was informed without any prior notice that the flight sc...
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