I purchased a round-trip ticket from THY for my mother-in-law from Kahramanmaraş to Istanbul using the reservation code s c s l g q. Despite arriving at the airport one hour before the flight on November 12, she was not allowed to board flight TK2201 because there was less than 45 minutes left due to the queue. I contacted customer service at 0553****820 between 11:30 AM and 1:00 PM to get information about the situation. The customer representative informed me that the round-trip ticket could be put on hold and used later by paying the difference. I accepted this and asked for the tickets to be put on hold. I then purchased new tickets and completed the journey. However, when I tried to use the tickets that were put on hold, I received a negative response. Even after creating a record, the response was still negative. I request that the phone conversation with the customer representative during the specified date and time be reviewed to verify the accuracy. I ask for the voice recordings to be examined and for my grievance to be resolved.
On August 30th with Turkish Airlines, I created a reservation for a total of 47,400TL for the routes Izmir-Washington on March9, and Los Angeles-Izmir on March22, along with a 15-day price lock option for 2 people.I made a payment of 5kTL for this reservation.The terms stated that if I ticketed with...
On July 30th, I purchased tickets for my parents for the 11:15 AM flight from Istanbul New Airport to Kayseri Airport. On the day of the flight, I dropped them off at the airport at 9:30 AM and left. However, at 10:40 AM, my mother called to inform me that they couldn't get their tickets and missed ...
Hello, on Monday, January 1st, we had a flight from Antalya Airport to Istanbul at 20:00. However, we were informed that we could not board the plane because the system had closed 45 minutes earlier. We were at the airport 35 minutes before the flight, ready to board, and I requested to board withou...
I purchased a flight ticket from THY for a connecting flight from Isparta to Gaziantep via Istanbul on 02.08. I received an email that the second flight was rescheduled. I approved the change for the second flight. On the day of the flight, I couldn't check-in due to the first flight also being dela...
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
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