In the past month, I spoke with approximately 4-5 customer service representatives who informed me that I could change my ticket by paying a change fee of 70 USD and additional fare differences. However, just 2 days before my flight, I was told that changes to different routes could not be made and that the customer representative had provided incorrect information. I requested feedback and asked for all my conversations with the customer service representatives to be reviewed. Despite the misinformation given by 4-5 representatives, THY did not take responsibility and did not change my ticket. Customer service is the face of a company; one person may make a mistake, but if the company fails to properly inform and train 4-5 people, it should take responsibility and make the ticket change. Being told 'sorry for the misinformation' just 2 days before my flight is unacceptable. I had planned everything based on the information and changes provided over the past month, and not being able to make this change at the last minute has caused me significant inconvenience. It is disappointing that a company like THY does not take responsibility for the mistakes made by its customer representatives.
I had to change the Paris ticket I had bought from THY due to the second round of the election. I made the change online and the system charged 70 USD to my credit card. However, since I could not change the return ticket online, I called the call center. When changing the other ticket, they told me...
While trying to book a round-trip flight from Istanbul to Nice on THY, I encountered an error on the payment screen and couldn't complete the purchase. I immediately called customer service, who informed me that a price update occurred while I was on the payment screen. Fearing further price increas...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I purchased a ticket from THY for a trip to Italy and a return from Amsterdam. A month later, I received an email and a message informing me of a change in my flight schedule. They mentioned that I could either cancel or make a free change. I called to ask how long this offer was valid, and I was to...
I purchased tickets from THY with a 'free change' policy as my travel plans were uncertain due to work. I selected a Comfort-Jet class ticket for my outbound flight and a Prime-Fly class ticket for my return flight. Once my schedule was confirmed, I attempted to change my outbound ticket first. When...
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