I'm O*** A*****, and I'm looking to change the return date of the ticket I purchased for a flight on 20/04/2024. However, despite my efforts to contact Turkish Airlines customer service for a month now, I haven't been able to get a resolution. Despite numerous attempts, I've been told during phone calls that the system couldn't display the price, manual calculations would be needed, and I was left on hold, only for the call to end without anyone getting back to me. Each time I call back, I can't reach the person I spoke to before, so I have to start the process from scratch, and still, we haven't reached a solution. Despite submitting multiple feedback forms, I only received a "could not be reached by phone" note, with no further explanation added to the feedback messages. My return flight needs to be rescheduled from April 3rd to April 7th, Sunday. I've been struggling with such a simple issue for a month now, and my flight is fast approaching. I can't understand why such a simple task is taking so much time. It's 2024, and I'm astonished by how a straightforward problem has been turned into such a complex ordeal. With only 7 days left until my flight, I've been both inconvenienced and stressed out during this process. I expect this situation to be rectified promptly.
Dear Sir/Madam, I am Onur A*****, and I would like to change the return date of the ticket I purchased for my flight on 20/04/2024. However, despite my efforts to contact Turkish Airlines customer service for a month, I have not been able to reach a resolution. Despite multiple attempts, I was inf...
On October 10, 2024, we were scheduled to fly from Istanbul to Amsterdam with Turkish Airlines. On October 9, 2024, I attempted to reschedule our flight to October 12, 2024. Despite being charged €146 as a rescheduling fee for both tickets, the tickets are not showing up in the system. I’ve submitt...
On April 10, 2025, we purchased three flight tickets from Antalya to Istanbul for April 17, 2025, and three return tickets from Istanbul to Antalya for April 20, 2025. Today, on April 10, 2025, we contacted Turkish Airlines customer service to request a change for our return flight to April 21, 2025...
On 20.07.2024, Turkish Airlines rescheduled my flight to 19.07.2024 and forced us to confirm it. They said if we didn't, we wouldn't be able to board and the flight would be canceled. Now, they are not allowing us to use our free change option, claiming we have already used it and are demanding a fe...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
Comments