I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy ticket' again, I could purchase it by paying the fare. I then called customer service and explained that I wanted to change my ticket time. They told me that it was not possible, but they could refund my miles and the extra fee I paid, and that my miles and refund would be processed within 72 hours. They also mentioned that I could buy a new ticket for ₺1500. I had to hang up because I was busy at that moment. When I called customer service again, I spoke to someone else who told me that they could change my ticket time without any issues and kindly did so. How can your customer service provide such different levels of service? If I hadn't called back, I would have had to buy a new ticket. I purchase tickets from Turkish Airlines every week, and experiencing such issues is very upsetting. I request that necessary actions be taken.
While trying to change my flight, I accidentally canceled my ticket through the app. I then called customer service to explain that I had canceled it by mistake and only wanted to change the date. However, the customer representative said that my request would be processed in three days. Despite exp...
Today, on July 31, 2023, I purchased a round-trip ticket from Turkish Airlines for the flights on August 1 GAP-Esenboga and August 2 Esenboga-GAP TK7114. However, 10 minutes after purchasing the ticket, I realized that the return date was incorrect. I immediately called customer service, which took ...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
On August 22, 2024, I locked in a price of ₺25,712.21 for a round-trip ticket from Istanbul to Milan using 3,000 miles through the Turkish Airlines app. The next day, before purchasing the ticket, I checked the prices again and saw that the same ticket was now being sold for ₺21,520.79. However, I c...
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