On July 23rd, I purchased a ticket and completed the flight check-in process. I even took a screenshot of the boarding pass, which clearly stated that the flight would depart at 23:30 on July 23rd. Naturally, I assumed the flight would leave at 23:30 that night. My hopes were dashed, however, when I received SMS notifications of flight delays. I called the customer service center on Sunday morning, confused and frustrated, only to learn that the flight had actually taken off on Saturday night after midnight, as the date changed to July 23rd after 00:00. The boarding time on the airline's boarding pass was 23:30 on July 22nd, but the actual departure time was 00:15 on July 23rd. This misunderstanding caused considerable consternation for me and others who relied on the information provided. Despite the numerous rescheduling attempts, my ticket was not refunded. Turkish Airlines' erroneous writing cost me dearly, as I needed to return to Istanbul urgently and was left in a distressing situation. I had no leave and was in a difficult situation. I had no choice but to purchase another ticket at a significant cost. My experience with Turkish Airlines' false flight information has been disheartening and financially draining.
On Saturday, September 27th, I checked in at the airport at 3:00 PM for my Istanbul-Kahramanmaraş flight at 5:45 PM and received my boarding pass. The gate was announced at 4:20 PM, and despite arriving at the gate at 5:23 PM, I received no assistance whatsoever, and was denied boarding. I could see...
I purchased a round-trip ticket for the 4th, selecting a flight at 5:30 AM for departure and a return flight at 12:30 AM on the same day. I did not change the date. Upon reaching my destination and attempting to check in for my return flight, I saw that I had missed the flight. According to the call...
In the summer of 2023, I put my ticket on hold and started the process of using it by calling the Turkish Airlines call center on June 8, 2024. The representative on the phone informed me that I could complete the ticketing process by July 5, 2024. I was then transferred to the ticketing department....
On January 24, 2018, I purchased three tickets for the July 1 flight at 9:40 AM. This flight time was suitable for me as my hotel check-in time was 12:00 PM. However, yesterday I received a message from Turkish Airlines informing me that my flight time was changed to 5:30 PM and my original flight w...
On July 10, 2024, despite checking in and arriving at the gate on time for the 23:50 Istanbul Airport - Isparta flight, we were denied boarding by Turkish Airlines due to the gate closing early. Even though I had checked in a day before the flight, had assigned seat numbers, and arrived at the airpo...
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