I purchased a round-trip ticket for the 4th, selecting a flight at 5:30 AM for departure and a return flight at 12:30 AM on the same day. I did not change the date. Upon reaching my destination and attempting to check in for my return flight, I saw that I had missed the flight. According to the call center, the return flight was actually at 12:30 AM on the 3rd, and I had missed it. I had selected the 4th when booking, and no warning was given. Additionally, despite the return flight being scheduled before the departure flight, the system did not alert me and allowed the booking to proceed. I was inconvenienced due to an interface and user experience error in the Turkish Airlines app. I urgently request that this issue be corrected and my inconvenience be addressed.
On August 3rd, Thursday, at 19:20, Turkish Airlines offered me a round-trip ticket as compensation for changing my Istanbul-Trabzon flight to a flight that was 5 hours later. I accepted the offer and changed my flight time. I was told that I could use the reward tickets within a year on any date I w...
While purchasing a ticket from Turkish Airlines, I accidentally selected a previously saved date. As a result, I ended up buying the ticket. Within 5 minutes, I called the Turkish Airlines Call Center. They advised me to provide feedback, which I did. However, they are now saying they won't refund m...
I purchased tickets for a family of three from Turkish Airlines for a Konya-Istanbul round trip (departure on January 18, 2024, and return on January 30, 2024). Our flight scheduled for 9:50 AM on January 18 was canceled at 4:18 AM, which we only discovered when we woke up to head to the airport. Si...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
My return flight from São Paulo to Istanbul with the PNR code V6RC6P was shown as 10:05 on my application on 08.02.2025. After checking in, it suddenly changed to 04:05 and I missed my flight. In the customer service conversation with my wife on 08.02.2025 at 18:42, the representative openly admitte...
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