I Experienced Significant Inconvenience Due To the Rude Behavior of Turkish Airlines Employee

On October 11, 2023, at Izmir Adnan Menderes Airport domestic departures lounge, I handed over my luggage to an officer named Ek*** Sa***. My baggage allowance was 15 kg, but it weighed 19 kg, and he stated that I would be charged for the additional 4 kg. After agreeing, I mentioned that I wanted to take a few items out of my suitcase to reduce the excess baggage fee. In response, he threw my credit card towards the front of the desk and rudely said, 'Then adjust your suitcase and come back.' Following this behavior, I decided to pay the fee without removing any items from my luggage. He then started taking another transaction over the phone, making me wait. I am complaining about the THY/Anadolu Jet staff. Your attitude and customer approach are zero!