On 10.10.2023 at 05:30, I checked in for my Elazig to Istanbul Sabiha Gokcen flight but forgot to get my mobile boarding pass. I arrived at Elazig Airport at 05:00 and went to the THY ticket office. The sales clerk informed me that they couldn't issue a boarding pass within the last 45 minutes. They suggested I could switch to the Elazig-Ankara-Istanbul flight at 06:00 by paying the fare difference. While dealing with the process, the clerk's lack of knowledge and indifferent attitude resulted in an additional charge of ₺900. We accepted it. After us, two other passengers who missed their flight came. While another clerk at the next counter was processing their request, they were informed of an additional charge of ₺1200 since they were later than us. The clerk assisting us then canceled the process, stating they couldn't do it, and after a few minutes, the additional charge increased to ₺3341. We had no choice but to accept it, and the amount was charged to my credit card at 05:26:16. Around 05:35, my boarding pass was issued at the baggage drop-off area, even though they initially said they couldn't issue it within 30 minutes of the flight. Due to the delay and incompetence of the sales clerk, the additional charge of ₺900 turned into ₺3341. The incident is clearly visible in the sales receipt and the store's camera recordings. I request that my grievance be addressed.
I checked in for my flight from Elazig to Istanbul Sabiha Gokcen on October 10, 2023, at 5:30 AM, but I forgot to get a mobile boarding pass. I got to Elazig Airport at 5:00 in the morning. I went to the Turkish Airlines ticket sales office, and the person at the counter told me that they couldn't g...
Turkish Airlines, which proudly carries my country's flag internationally, should provide better service to its customers. The staff you choose should be more carefully selected, and your rules should be consistent across different airports. On my flight from Istanbul Airport to Elazig on 12/08/2...
On 21.08.2023, we purchased tickets from Dalaman Airport to Elazig Airport. I completed the online check-in on the THY website, and the screen displayed 'Ok'. However, upon arriving at the airport, I was informed that the check-in was not completed. Despite being there more than 45 minutes in advanc...
My name is A****. On August 12, 2023, at 10:10 AM, I had four tickets for the Istanbul-Gaziantep flight, but I was not allowed to board. My family and I were at Istanbul Airport at 09:09 AM, completed the baggage checks, and while entering all the information at the kiosk machine (at 09:21 AM), I...
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
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