Turkish Airlines Check-In Issue Resulting in Additional Charges
On 10.10.2023 at 05:30, I checked in for my Elazig to Istanbul Sabiha Gokcen flight but forgot to get my mobile boarding pass. I arrived at Elazig Airport at 05:00 and went to the THY ticket office. The sales clerk informed me that they couldn't issue a boarding pass within the last 45 minutes. They suggested I could switch to the Elazig-Ankara-Istanbul flight at 06:00 by paying the fare difference. While dealing with the process, the clerk's lack of knowledge and indifferent attitude resulted in an additional charge of ₺900. We accepted it. After us, two other passengers who missed their flight came. While another clerk at the next counter was processing their request, they were informed of an additional charge of ₺1200 since they were later than us. The clerk assisting us then canceled the process, stating they couldn't do it, and after a few minutes, the additional charge increased to ₺3341. We had no choice but to accept it, and the amount was charged to my credit card at 05:26:16. Around 05:35, my boarding pass was issued at the baggage drop-off area, even though they initially said they couldn't issue it within 30 minutes of the flight. Due to the delay and incompetence of the sales clerk, the additional charge of ₺900 turned into ₺3341. The incident is clearly visible in the sales receipt and the store's camera recordings. I request that my grievance be addressed.
