I encountered an error while trying to cancel my ticket and request a refund for my Ankara-Erzurum flight due to a schedule change. I contacted THY customer service because I faced an error with my EFT payment. They directed me to create a feedback report citing the error with the EFT payment. Despite providing all necessary details, including my IBAN information, in the first feedback report (TK 9791852), I kept receiving the same email asking me to create another feedback report. I have now created four feedback reports, and the issue remains unresolved. I am requesting a refund for my ticket. The amount of time and effort I have spent on such a simple process is unbelievable. If a major airline offers an EFT payment option, they should also consider its refund process. My feedback report numbers are TK 9791852, TK-9812959, TK-9815713, and TK 9827189.
I purchased a flight ticket from Turkish Airlines for October 18th with a total cost of ₺55755. Since the amount could not be debited from my bank card, I sent the ticket fee via EFT. The money was immediately deducted from my account, and despite the IBAN being correct, the ticketing process did no...
THY overbooking refund problem. Hello, On the morning of April 16, 2024, we processed overbooking transactions at the THY counter at Istanbul Airport. Ticket number: 2354083501966. We were told that the refund would be made within 5-7 business days. My wife and son also did the same transaction wi...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I experienced a health issue before my THY flight. I have four medical reports regarding this. I went to the emergency room and received an injection for the pain. I had four flights within a week in Europe before this trip. Therefore, I couldn't attend the subsequent flights. I informed THY about t...
I have been trying to cancel my ticket for the flight from Ercan Airport to Antalya Airport, scheduled for September 27, with PNR and ticket number 2352201915060, since September 22. This ticket was sold with the claim of an uninterrupted refund if canceled 12 hours before the flight. However, the t...
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