I purchased a flight ticket from Turkish Airlines on 28-04-2024. On May 3rd, I contacted the customer relations department to convert my individual invoice to a corporate invoice. Despite providing my company details, no adjustments were made. Subsequently, I was advised to create a feedback report. The response I received to my feedback stated that I could only adjust my E-INVOICE until May 10th, and that I would lose this right afterward. Even though I called on May 3rd to make the adjustment and this information is recorded in Turkish Airlines' system, no opportunity was provided to update my company details, leaving me in a difficult situation. When I requested a thorough investigation, I was repeatedly told to create feedback reports without any resolution. I have created feedback three times and received the same response each time. I am at a loss for what to do.
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
Hello, I have a case with Turkish Airlines that concluded in the Consumer Court on 10/04/2023. Turkish Airlines appealed the decision. Subsequently, on 17/08/2023, the case was ruled in my favor. Despite the court decisions being sent to them, I still created feedback. On 11/10/2023, they finally...
I bought tickets from Turkish Airlines on July 10, 2023, for two people. Our flight, scheduled for 16:55, faced cancellations, delays, and ticket changes, resulting in a 14-hour journey to our destination. During these delays, we contacted Turkish Airlines, and they informed us that the flight to Ri...
Dear Sir/Madam, I am Onur A*****, and I would like to change the return date of the ticket I purchased for my flight on 20/04/2024. However, despite my efforts to contact Turkish Airlines customer service for a month, I have not been able to reach a resolution. Despite multiple attempts, I was inf...
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