I purchased an Anadolu Jet flight through the Turkish Airlines application. Later, I canceled my ticket to buy another one and agreed to have the cancellation fee transferred to my TK wallet instead of my credit card, as I intended to purchase another ticket. However, as of April, I learned that Anadolu Jet flights would no longer be sold on the Turkish Airlines app, and I was unaware of this change, which caused me inconvenience. Currently, I cannot use the money in my TK wallet. When I contacted customer service about this issue, I was informed that the money could not be refunded to the bank. The customer service representative advised me to create a feedback record to address my grievance. I detailed my situation and created a record, but the response I received was an email containing the rules and information I already knew, stating that my request was not possible. At this point, I request the authorities to understand my situation and resolve the inconvenience caused by the inter-company issue. The reservation code for my canceled flight is UYFB6K. My feedback numbers are TK-10517637 and TK-10527075.
I had my ticket refund processed to the TK wallet because I frequently travel with Anadolu Jet and thought I would purchase another ticket from them. I approved the transfer of the amount to the TK wallet. Later, without any prior notification via message or email, I learned that these two companies...
In December, I purchased a ticket from Turkish Airlines, and there was a schedule change. Since I had a ticket with insurance, I was entitled to a change or refund. When I tried to change the ticket to a new time that suited me, I was told there were no available tickets. Apparently, because Turkish...
I purchased a Turkish Airlines ticket with the reservation code UA2EZH and paid for it by credit card on 20.11.2025. I canceled this ticket on 21.11.2025 and clearly requested that the amount I paid be refunded to the same credit card. However, I was later informed that the refund was not issued to ...
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t...
I wanted to make a change for my flight with ticket number 2352219654650 dated 04/05/2024. Although I purchased my ticket through the Anadolu Jet app, I received feedback that the change should be made through Turkish Airlines because it is a TK flight. When I contacted Turkish Airlines, I was infor...
Comments