I had my ticket refund processed to the TK wallet because I frequently travel with Anadolu Jet and thought I would purchase another ticket from them. I approved the transfer of the amount to the TK wallet. Later, without any prior notification via message or email, I learned that these two companies had separated, and I could not use the refunded ticket amount from Anadolu Jet, now known as Ajet, with them. As a result, Turkish Airlines seized the refund from Anadolu Jet, citing the company split, without any warning. Currently, I can only use this money for Turkish Airlines flights, but the issue is that there are no direct flights from my location with Turkish Airlines. I request the refund to be credited back to my credit card as soon as possible.
I purchased an Anadolu Jet flight through the Turkish Airlines application. Later, I canceled my ticket to buy another one and agreed to have the cancellation fee transferred to my TK wallet instead of my credit card, as I intended to purchase another ticket. However, as of April, I learned that Ana...
Turkish Airlines and AnadoluJet separated without informing their passengers, causing significant inconvenience for us. They presented the change in our flight as a simple schedule adjustment, but it turns out the airline had changed, and we were not notified. I am particularly affected because my t...
I purchased a flight ticket for 4 people from Anadolu Jet on 29.08.2023 for a flight scheduled on 09.09.2023. Due to a change in my plans, I had the tickets put on hold. After Anadolu Jet rebranded to Ajet, I tried to use my tickets on 20.07.2024, within the one-year validity period. When I contacte...
I had two tickets for the TK7372 flight on February 11, 2024, at 08:35. Due to health issues, I had to put my tickets on hold. Today, I wanted to rebook my tickets. I waited for an hour to connect with customer service. Despite being named 'Jet', Anadolu Jet has separated from Turkish Airlines, and ...
On 22/02/24, I purchased a ticket for flight TK7316 from SAW to GNY scheduled for 07/04/24. I canceled this flight using the free cancellation option and requested the refund to be transferred to my TK Wallet. I chose the TK Wallet option because I frequently travel by air and wanted to use the bala...
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