I purchased a ticket with THY to travel to Mardin. For the flight with PNR code WK5HMM, an email was sent around 5 AM. At the airport, I learned that the flight would depart at 11:00 AM. Honestly, who checks their email at 5 AM? No one wakes up from sleep to check emails. Anyway, as an apology, they offered a sandwich, but it was already 11:00 AM and we were about to board the plane. The sandwich seemed like it came straight from the freezer, it was so cold that it was impossible to bite into, so I threw it away. When we boarded the plane, it was 11:55 AM and the flight was just about to take off. There was no explanation or apology, nothing at all. The staff checking tickets while boarding were scolding people. We were already tense, having been waiting since 6:00 AM. The treatment we received was really inappropriate; we do not deserve this. Even the captain did not make any announcements.
I purchased round-trip tickets from Istanbul to Mardin for myself and my spouse through THY. I got a very good deal because of a promotion. All my emails, SMS, tickets, and even the check-in tag on the day of the flight indicated that the departure time was 15:20. However, upon arriving at the airpo...
I traveled with Turkish Airlines on flight TK2675 from Mardin to Istanbul on May 31, 2024, at 11:15 AM. It was truly upsetting. Due to my profession, we all work in Syria. After months, we finally get a leave, travel overnight, and try to catch the morning flight. I was both hungry and sleep-deprive...
Turkish Airlines persistently and unreasonably causes inconvenience to ticketed passengers. In summary, if you don't check in 45 minutes before your flight, even if the gates open an hour later, they won't let you board. This left us sleeping on chairs for hours at Izmir Adnan Menderes Airport. The ...
I had planned my flight with code TK7270 (PNR V7Z2K5) scheduled to depart at 07:00 and arrive at 08:40 to attend a relative's funeral in Gaziantep during the noon prayer. When I checked the flight screens at the terminal, I saw that my flight was delayed to 08:30 and then to 08:45. At 08:30, they st...
For the Izmir to Istanbul flight at 13:55 for the Galatasaray Manchester match, our flight was delayed by 1 hour just 1 hour before departure. I missed the pre-match event in Istanbul. My return ticket was for 16:00 on November 30th. Despite being at the airport at 15:20, the staff in red t-shirts, ...
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