I purchased my international flight tickets (Nuremberg-Istanbul) from the Turkish Airlines website on 22.03.2024 with the 'free change' option. However, since 22.04.2024, I have been trying to change the date of my ticket both online and through the mobile app, but I constantly receive a system error message preventing the change. When I contacted customer service, they informed me that if I want to change my ticket without paying a fee, I must do it through the mobile app or online. However, the system that did not give an error when purchasing the ticket now gives this error during the change process. When I try to make the change through customer service, an additional fee is requested. It is unacceptable for customers to be inconvenienced due to a system error on Turkish Airlines' part. I believe Turkish Airlines should resolve this system-related issue and, if the system cannot be fixed, provide compensation for this error through customer service.
I've been trying to make changes to my international flight with Turkish Airlines, but their website and mobile app continue to malfunction. Every attempt to update my booking online ends with error messages, making the process frustrating and time-consuming. Since the digital tools aren't functioni...
I specifically purchased my Turkish Airlines Istanbul-Hannover flight for September 11th with the option to change the flight date without extra fees. Now, I need to move the flight to September 9th, but I am unable to do so either online or through the app. When I called the customer service center...
I'm frustrated with Turkish Airlines because their website and mobile app constantly fail when I try to change my international flight ticket. This issue isn't new—I've encountered the same problem in previous years. Every attempt results in error messages, leaving me with no choice but to contact t...
I purchased a ticket from Turkish Airlines and need to make a change, but I am unable to reach customer service. I have tried multiple times, but there is no response. I also attempted to modify my ticket through the Turkish Airlines app, but I keep getting error messages. The system does not allow...
I purchased a Turkish Airlines ticket on 27.11.2025 for the Istanbul–Antalya route, with a travel date of 15.12.2025. Later, I wanted to postpone this flight to a later date, and I was willing to pay any fare difference that might arise due to the change. However, when I requested a date change via ...
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