I specifically purchased my Turkish Airlines Istanbul-Hannover flight for September 11th with the option to change the flight date without extra fees. Now, I need to move the flight to September 9th, but I am unable to do so either online or through the app. When I called the customer service center, they informed me that I need to pay a "₺594 service fee" to change my flight.
I don’t understand why you force customers to pay extra fees through the call center when none of your online platforms work properly. The call center representative said they could easily make the change from their end, but despite trying different computers, phones, tablets, and internet connections, I still can't change my flight. You can't leave customers in such a difficult situation.
I expect this issue to be resolved as soon as possible because I urgently need to change my flight date. I specifically chose a flexible ticket to avoid extra fees, so why should I be forced to pay because your system isn’t functioning? I'm urgently waiting for a solution to this problem.
I purchased my international flight tickets (Nuremberg-Istanbul) from the Turkish Airlines website on 22.03.2024 with the 'free change' option. However, since 22.04.2024, I have been trying to change the date of my ticket both online and through the mobile app, but I constantly receive a system erro...
I've been trying to make changes to my international flight with Turkish Airlines, but their website and mobile app continue to malfunction. Every attempt to update my booking online ends with error messages, making the process frustrating and time-consuming. Since the digital tools aren't functioni...
I purchased a Turkish Airlines ticket on 27.11.2025 for the Istanbul–Antalya route, with a travel date of 15.12.2025. Later, I wanted to postpone this flight to a later date, and I was willing to pay any fare difference that might arise due to the change. However, when I requested a date change via ...
On March 28, 2024, I purchased a ticket with Turkish Airlines for July 31, 2024 Ankara - Los Angeles departure and September 3, 2024 Chicago - Ankara return, paying ₺41,509. Due to the change and uncertainty of my travel return plan, on August 23, 2024, I changed my ticket to Chicago - Ankara on Oct...
I'm frustrated with Turkish Airlines because their website and mobile app constantly fail when I try to change my international flight ticket. This issue isn't new—I've encountered the same problem in previous years. Every attempt results in error messages, leaving me with no choice but to contact t...
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