Delayed Baggage Delivery by Turkish Airlines (20 Days) and Resulting Inconvenience

On January 8, 2024, I traveled to Barcelona for a business trip on THY flight TK1467. We waited at the airport for 4 hours to retrieve our luggage, with no explanation provided. Subsequently, we were instructed to queue up and register a claim and were assured that our luggage would be delivered as soon as possible. Despite calling THY every day during my 5-day business trip, my luggage was not delivered. I endured both financial and emotional distress during this period, and I had no idea where my luggage was. Each time, I received different information. Fifteen days after returning to Turkey, my luggage was finally delivered to me. Despite submitting receipts as proof for the items I had to purchase in both Spain and Turkey due to the delay, THY took 20 days to deliver my luggage and then informed me, approximately 2 months later, that no compensation would be provided. I felt that my submitted documents were not properly reviewed and encountered a dismissive attitude towards customer satisfaction. I condemn THY's behavior for neglecting its own citizens both domestically and internationally and failing to take any responsibility. I request immediate compensation for my inconvenience. It is unacceptable for Turkish Airlines, a company that prides itself as one of the largest brands in Turkey and the world, to exhibit such behavior. The submitted documents should be reviewed thoroughly, and the inconvenience experienced should be evaluated with empathy.