On January 8, 2024, I traveled to Barcelona for a business trip on THY flight TK1467. We waited at the airport for 4 hours to retrieve our luggage, with no explanation provided. Subsequently, we were instructed to queue up and register a claim and were assured that our luggage would be delivered as soon as possible. Despite calling THY every day during my 5-day business trip, my luggage was not delivered. I endured both financial and emotional distress during this period, and I had no idea where my luggage was. Each time, I received different information. Fifteen days after returning to Turkey, my luggage was finally delivered to me. Despite submitting receipts as proof for the items I had to purchase in both Spain and Turkey due to the delay, THY took 20 days to deliver my luggage and then informed me, approximately 2 months later, that no compensation would be provided. I felt that my submitted documents were not properly reviewed and encountered a dismissive attitude towards customer satisfaction. I condemn THY's behavior for neglecting its own citizens both domestically and internationally and failing to take any responsibility. I request immediate compensation for my inconvenience. It is unacceptable for Turkish Airlines, a company that prides itself as one of the largest brands in Turkey and the world, to exhibit such behavior. The submitted documents should be reviewed thoroughly, and the inconvenience experienced should be evaluated with empathy.
On April 5, 2024, I purchased a round-trip ticket for 60,000 miles + ₺7,235.25 for a business trip to Barcelona from May 25 to June 2, 2024. Upon arrival at Barcelona Airport on May 25, 2024, I discovered that my luggage was not loaded onto the flight by THY and was left behind in Istanbul. This res...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
On 27.08.2023, I had a flight with THY from Kayseri to Edremit via Istanbul at 07:45. We planned our hotel reservations according to this schedule. First, the 07:45 flight was delayed to 13:40. The Kayseri flight was also delayed from 11:00 to 11:40. By the time we landed, the connecting flight's ga...
On October 10, 2024, I flew on Turkish Airlines flight TK1528, only to discover upon arrival in Istanbul that all the luggage from the flight was left behind in Düsseldorf. When we went to the baggage claim, we were shocked to learn that none of the bags had been loaded onto the plane. It felt like ...
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