My mother voluntarily initiated the cancellation of the Superbox 200GB package at the Turkcell branch in Dikili, İzmir, and signed the necessary documents. She was born in 1959, which means she is over 65 years old. However, she was asked to return the device to another branch in Karşıyaka, İzmir. Since the distance between Dikili and Karşıyaka is about 3.5 hours by bus, she sent the device to me by courier. When I went to the branch to complete the return, I was told that a code sent to my mother’s phone was required, but this code never arrived. I called customer service at 10:57 and spoke for 10 minutes; however, since my mother was not with me, my request to simply have the code resent was rejected, and I was told that she herself needed to handle it. While it was easy to sell the product to a 65+ customer, the cancellation and return processes are unnecessarily complicated, requiring her to press 1, 2, 5, and so on during automated calls. Today, a technician called and stated that since my mother is over 65, the device should actually be collected from her home—but that they would not be able to come to our region any time soon. This process has already been ongoing for about a week, and if the return is not completed soon, my mother will have to travel 3.5 hours again. We are experiencing serious inconvenience and expect a resolution. I request that the device be collected from her home, or at the very least, that the code be resent so the return process can be completed more easily.
As my Turkcell Superbox package neared its expiration date on 09/06/2024, I made the decision to renew it today (03/06/2024) using the Turkcell app. Unfortunately, I was disappointed to find that the renewal came at a higher cost. Even though there was still a week left until the renewal date, Turkc...
Eight months ago, I got Turkcell Superbox in my Izmir home (5th floor, central location), supplementing my Türk Telekom internet for online work. The technician was helpful, but the device was used, dirty. Despite this, we've had constant internet reception issues, contacting customer service ~10 ti...
Mr. M***** from the Turkcell Communication Center called our company and informed us that our contract was about to expire. He then directed the sales representative, M**** E****, to assist us with a new commitment and provided details. We agreed that our invoices, which were around ₺3,000, would in...
I applied for Turkcell Mobile Signature, and I was given two options: pick it up from the store or have it delivered by courier. To speed up the process, I chose to pick it up from the store. I visited all the branches in Kahramanmaraş, but none of them had a 128K SIM card. They said only three card...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
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