Eight months ago, I got Turkcell Superbox in my Izmir home (5th floor, central location), supplementing my Türk Telekom internet for online work. The technician was helpful, but the device was used, dirty. Despite this, we've had constant internet reception issues, contacting customer service ~10 times. They claim our device is the best available, yet my sister downstairs received a new, problem-free device two weeks prior. Our device, unlike hers (photos attached), has been repeatedly 'repaired' (cables changed, taken away then returned), but not replaced. My husband can't connect on his laptop (drops every 2-3 mins), and I struggle too. I called the customer service before the eid was unhelpful, offering generic advice. They now say it's a 'base station' issue. This is unacceptable. I demand a new device. If not resolved, I'll go to the Consumer Arbitration Committee for a refund of the unusable service. It's unfair to charge for a device and provide a used one.
I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problem...
Since its launch, I've been a loyal user of Turkcell Superonline and TV Box. However, for the past 1.5-2 years, I've been experiencing constant freezing, buffering, sound issues, and loss of playback functionality while watching TV (which is the main reason I use it). Every time I call for assistanc...
The new line I bought for my 8-year-old child's smart watch was used, supposedly a line that had been disconnected a year ago. Not only do they fail to mention this, they also claim the new number they'll give me is a number that has been previously disconnected. Strangers are calling my child, and ...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
Turkcell network is down! For two years, I had no issues with the network in my home, but on Sunday, the signal completely dropped to zero. I had to go outside to report the issue to customer service. They said there was a problem with the base station and created a resolution request with the numbe...
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