Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BTK and Turkcell customer service, but customer service told me that the process could not be done from the phone and that I needed to resolve it with the branch. Since I could not get a result, I was forced to pay another ₺160 for a physical SIM card. Despite spending a total of ₺320, I was left without service and faced serious inconvenience. I request that this issue be resolved and that the fees I paid be refunded.
As a long-time Turkcell subscriber, I recently visited a Turkcell store to switch from a physical SIM card to an e-SIM. To my surprise, I was charged ₺500 for this extremely simple process. Out of curiosity, I checked the fees for the same service at Vodafone and Türk Telekom—both charge only about ...
I was using an e-SIM on my Turkcell line. Since my phone broke, I went to Turkcell branch about 15 days ago to switch to a physical SIM card. The staff member there said that the chip on my new ID card was faulty and therefore they could not issue a physical SIM. They did not accept my driver’s lice...
On August 31, I applied online to transfer my line to Turkcell and requested an eSIM. I installed the eSIM on my phone, but when trying to activate it through e-Devlet, I repeatedly encounter a 'MERNIS' error. I visited a Turkcell store and also contacted customer service, but no solution was provid...
Approximately three weeks ago, I purchased a new SIM card from Turkcell as my old SIM card was defective. I paid a fee for the replacement. However, once I switched to the new SIM card, my mobile signature subscription was cancelled without my consent. On September 4, 2025, I attempted to reapply fo...
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