As my Turkcell Superbox package neared its expiration date on 09/06/2024, I made the decision to renew it today (03/06/2024) using the Turkcell app. Unfortunately, I was disappointed to find that the renewal came at a higher cost. Even though there was still a week left until the renewal date, Turkcell unexpectedly charged me ₺600 instead of the usual ₺400, resulting in an additional ₺140 added to my bill for just a week's usage. If I had renewed on 09/09/2024, the cost would have been just ₺400. During my call with Turkcell's customer service, representative "Y****" did not provide satisfactory assistance. They kept repeating, "This is our process," without actually resolving the issue. Even when asking about canceling my subscription, I received unclear responses that left me unsure about any possible fees. I am extremely dissatisfied with Turkcell and "Y****" for their handling of this matter.
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
On May 25, 2024, my Turkcell postpaid plan was renewed. My 20 GB plan was exhausted in just 6 days. Turkcell claims it's due to my usage, but I've been using the same plan for months, and it's impossible for me to finish it in 6 days. That's the first issue. The second issue is when I tried to canc...
I am using a Superbox from a company called Turkcell, and I have been facing numerous problems since the day I purchased it. The internet speed is very slow, and I cannot use the internet consistently. Despite contacting Turkcell customer service multiple times, no effective solution has been provid...
My contract with Turkcell was about to expire in August 2024, so I just switched carriers. Unfairly, I was surprised to see a substantial cost of ₺1813. Turkcell was notified of my intention to complain with the Consumer Arbitration Committee and, if required, to pursue legal action. I felt let down...
On November 5, 2024, I contacted Turkcell customer service to extend my line contract, which was set to expire on November 10, 2024. On November 11, I checked the Turkcell app and noticed my contract period was listed as November 5, 2024 - October 9, 2025. I discussed this with a colleague who had s...
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