My phone line with the number *5334****13 was closed without my knowledge. I went to a Turkcell store and was given a new line. I submitted my documents, but despite not using the line, I was still charged a bill. After two months, the line was closed, and no representative reached out to me. To make matters worse, they issued me a debt.
I visited the store where I obtained the line, and they treated me disrespectfully, showing no concern for my situation. I want my line reactivated and my billing charges waived. Please help me with this issue. I am having difficulties with the building we live in, and I feel that I have been wronged by Turkcell.
In my Turkcell subscription with the number 0539*****47, I discovered by chance on e-Government that I had a debt of ₺5,030 from August 2023, only two years later. During this period, I was never informed by SMS, call, or mail. After the debt came to light, I contacted both Turkcell customer service...
The bill for my phone line ending in 0334 has not been paid, and as a result, Turkcell also disabled internet access for my other phone number ending in 5660, which has no outstanding debt. This feels highly unfair and unjustified. It’s as though they are saying, "If you don’t pay your bill, we’ll c...
Turkcell Paycell has been causing me distress for three months. As a last resort, I've closed my line. Despite not being a Paycell member, they've been charging my bill for transactions. I opened a complaint file, and they claimed I must have made purchases, even though I don't have a membership. Wh...
I purchased a phone in installments from Turkcell Pasaj. However, I lost my job and couldn’t make the payments. Even though three months have passed, Turkcell has not transferred my debt to a collection agency. During this time, my debt increased from ₺21,000 to ₺31,000. What’s more frustrating is t...
On October 13, 2025, an incorrect charge of 3,420₺ was applied to my Turkcell postpaid line, and my line was subsequently disconnected. I have experienced a similar issue before, and this is the second time it has happened. I contacted customer service to dispute the charge, but I received a negativ...
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