Turkcell Incorrect Charge - Line Disconnection Dispute

Mehmet

October 13, 2025 2:07 PM26

On October 13, 2025, an incorrect charge of 3,420₺ was applied to my Turkcell postpaid line, and my line was subsequently disconnected. I have experienced a similar issue before, and this is the second time it has happened. I contacted customer service to dispute the charge, but I received a negative response and no solution was provided. I request that the incorrect charge be corrected and my line reactivated.

Turkcell

October 14, 2025 5:49 PM (1 day after complaint)

Hello Mr. Mehmet, On 14.10.2025, we contacted you and had a discussion regarding your request. Thank you for taking the time to speak with us. For any information or assistance you may need, you can use the Turkcell application. Best regards, Turkcell

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