On October 13, 2025, an incorrect charge of 3,420₺ was applied to my Turkcell postpaid line, and my line was subsequently disconnected. I have experienced a similar issue before, and this is the second time it has happened. I contacted customer service to dispute the charge, but I received a negative response and no solution was provided. I request that the incorrect charge be corrected and my line reactivated.
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
I canceled my Turkcell postpaid line on August 4, 2024, and paid all my outstanding debts. Despite this, after the cancellation of my line, a new bill of ₺208 was issued for the August 2024 period. When I contacted customer service, they stated that this amount was due to usage charges until the lin...
I submitted a request to switch my Turkcell line to prepaid, but they didn’t process it. I called customer service a second time to cancel the request immediately, and they told me another department would call me. I asked to be transferred directly, but they didn’t connect me. I told them to create...
I am a Turkcell subscriber. I signed up for a one-year subscription between 25.08.2023 and 25.08.2024 at a discounted rate of ₺152. On 01.08.2024, I was contacted by Turkcell and informed that my contract had expired and needed to be renewed. I renewed it at a rate of ₺280. However, 15 days later, I...
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