In my Turkcell subscription with the number 0539*****47, I discovered by chance on e-Government that I had a debt of ₺5,030 from August 2023, only two years later. During this period, I was never informed by SMS, call, or mail. After the debt came to light, I contacted both Turkcell customer service and the relevant collections and finance departments, but each stated that the matter was not related to them and could not help. I even had to find and call the law office handling the case on my own. I explained that I wanted to immediately pay the principal amount of the debt, and I pointed out that I had received no notification for two years and had been left in a difficult situation. However, they said they were not obliged to inform me and insisted that I must pay, then ended the call. Because of this debt, I was unable to get a loan and suffered serious hardship. My expectation from Turkcell is that I will pay the principal amount immediately, but I request the cancellation of the interest, costs, and additional fees incurred during this process. I kindly ask for this matter to be resolved and for a detailed explanation to be provided to me.
I paid the debt for my Turkcell line with the number 0539 *** ** 47 via internet banking on 12.12.2025. Despite my payment, my file still appears to be open and I am having serious difficulty finding a contact person to resolve this issue.
I am trying to reach both Turkcell and the law office where the file appears, but I am not getting a proper response. As a customer who has paid their debt, it is very disturbing for me that my file still appears open and that I cannot properly reach anyone. I have the payment receipt and can present it if requested.
I request that my debt record be urgently checked and my file closed immediately, that the payment information be updated in the relevant enforcement/follow-up, and that all necessary corrections be made in your systems so that no debt or follow-up appears.
In October 2023, I purchased a portable modem from the Turkcell store. The staff member at the store clearly told me that the device cost would be reflected on my bill in installments over 24 months and that I did not need to return the device. Trusting this information, I agreed to the process, and...
Received a text message on March 13, 2024, from Turkcell informing me that my bill was ₺353. They warned that if I didn't pay it right away, it would shoot up to ₺3953. The message also provided a phone number to call for further details. I dialed the number and had a chat with a representative. Th...
I was using the Turkcell GNÇ+10GB plan, and my contract had 15 days left. I had also made all my final payments. Due to the high prices, I transferred my line to another operator on November 4, 2025. However, today I received a message stating that I owe 950₺ for my phone number (533***5905). It was...
I purchased a phone in installments from Turkcell Pasaj. However, I lost my job and couldn’t make the payments. Even though three months have passed, Turkcell has not transferred my debt to a collection agency. During this time, my debt increased from ₺21,000 to ₺31,000. What’s more frustrating is t...
In December 2022, Turkcell Corporate sent a field team to renew our contracts, promising X reductions if we subscribed to ten lines, each with its own quota. Despite our lack of necessity, they persuaded us and agreed to a payment of roughly ₺900. However, in January 2023, we received a bill for alm...
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