Dear Turkcell, I’m truly disappointed with the service I get for the amount I spend. Being on the fourth floor makes it impossible for me to use mobile internet at home without Wi-Fi, which really undermines the value of my mobile plan. Calls frequently disconnect during conversations, turning even simple connectivity into a struggle. Interestingly, my connection performs much better in my village home, contrary to my expectations of weaker service. The price of my plan seems excessive, especially since I can't depend on it in my primary home. I expected consistent quality given the high prices, but unfortunately, that hasn't been my experience. I sincerely hope Turkcell can resolve this matter, as this experience has made me reconsider the worth of my subscription.
Thinking it was the best option, I switched to Turkcell from another operator I previously thought wasn't that great. I wish I hadn’t. The service is terrible. I have no signal at all. My previous operator was actually fantastic. They offered plenty of bonuses and I never had any issues with recepti...
I am highly unhappy with Turkcell's service. In this day and age, one would expect a top GSM company to have resolved its network problems. However, that is not the reality we are facing in 2024. Even though Turkcell is one of the pricier choices in Turkey, its network performance is surprisingly po...
I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress....
About 10 days ago, I switched from Türk Telekom to Turkcell, and my entire family also transferred their lines to Turkcell. However, at our address, we constantly experience signal problems both inside and outside the house. Despite using a 60 GB plan costing ₺420, we can barely use the internet. It...
In July 2024, I moved to Sokullu Mehmet Paşa Neighborhood, Çankaya, Ankara. (I live on the 2nd floor, in the heart of the capital.) I realized that my Turkcell line doesn’t have coverage at home, and I raised this issue with Turkcell customer service 3 times. Each time, they said the problem couldn’...
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