I’ve been facing an internet issue with my Turkcell line, and even after reaching out to their customer service multiple times, I’m still left without a resolution. Every time I reach out, I'm met with the same response: just wait for the results of a technical review—yet there’s never any progress. I’m exhausted from trying to find a solution, and the people I talk to seem indifferent to my struggles. It’s truly frustrating to feel abandoned without any genuine assistance. The quality of the connection is definitely not what was advertised; I can't depend on it for even the simplest tasks. I anticipated much more from a company of this standing, yet my experience has only led to frustration. I sincerely hope they address this matter with the seriousness it deserves.
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I have been using Turkcell for my internet service, but after relocating to my new address, they did not activate my connection. It’s been 25 days, and I’m still waiting for my internet to be set up at home. I reached out to customer service several times, and every time I received the same response...
This morning at 10:13, I tried to contact Turkcell customer service. I waited on the line for 15 minutes, but I still couldn’t reach anyone—it felt like I was completely ignored. It's truly disappointing that a company I've consistently supported is so unresponsive when I actually need assistance. W...
I am currently facing an issue with Turkcell, as my paid bill is still showing as unpaid because of their malfunctioning system. This situation is incredibly frustrating as I have clear proof of payment, but their system just won't recognize it. I reached out to customer service several times, but t...
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