Thinking it was the best option, I switched to Turkcell from another operator I previously thought wasn't that great. I wish I hadn’t. The service is terrible. I have no signal at all. My previous operator was actually fantastic. They offered plenty of bonuses and I never had any issues with reception anywhere. Turkcell is no longer a quality operator by any means. At the first opportunity, I’ll cancel my subscription, even if I have to pay a penalty. I can’t even get a signal at home, and I live on the second floor. If it were the basement, I’d understand but there’s no excuse for this. I’m even struggling to submit this complaint because the signal is so bad.
I ported my mobile line to Turkcell about two months ago, and since then I have been constantly experiencing serious network problems. My line almost never has proper reception, and I cannot make clear calls anywhere. People often cannot hear my voice, my calls drop, and I cannot use the line proper...
I recently switched my line to Turkcell, expecting improved service, but I quickly encountered problems with voice quality. The sound quality was so poor that I struggled to have a proper conversation, which was both surprising and disappointing, especially given Turkcell's reputation. I reached out...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
On July 30, my spouse and I switched to Turkcell, but neither of our lines works at home. Sometimes we get a signal for 1-2 bars, but then it drops to 3G. Due to the lack of service, we are considering switching back to our previous operator. However, Turkcell is threatening us with a cancellation f...
About 10 days ago, I switched from Türk Telekom to Turkcell, and my entire family also transferred their lines to Turkcell. However, at our address, we constantly experience signal problems both inside and outside the house. Despite using a 60 GB plan costing ₺420, we can barely use the internet. It...
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