In December 2022, Turkcell Corporate sent a field team to renew our contracts, promising X reductions if we subscribed to ten lines, each with its own quota. Despite our lack of necessity, they persuaded us and agreed to a payment of roughly ₺900. However, in January 2023, we received a bill for almost ₺2000, saying it was an error. After much back and forth, they admitted the error but only offered a reduction if we paid the whole amount. We reluctantly paid, but instead of ₺900, we were charged almost ₺1300 every month for a year.
Our contracts were set to expire in December 2023, and we were asked if we wanted to renew them. We decided to cancel all lines other than the three we were actively using. Despite efforts to terminate the lines, a bill of more than ₺3500 was issued, alleging the commitment date was after termination. We insisted on analyzing phone recordings, which showed that our pledge had nothing to do with the discount termination. They claimed that disconnecting the lines stopped the discount. It felt like a comedy of blunders.
To finish the agony, we paid the ₺3500+ payment on March 24, 2024. On March 25, 2024, we received an SMS threatening legal action for an outstanding balance of ₺99.98. This has been nothing less than a nightmare. We're left wondering who to turn to for assistance in such a perplexing scenario.
Received a text message on March 13, 2024, from Turkcell informing me that my bill was ₺353. They warned that if I didn't pay it right away, it would shoot up to ₺3953. The message also provided a phone number to call for further details. I dialed the number and had a chat with a representative. Th...
I switched to a Turkcell postpaid plan after being assured repeatedly—both at branches and through the app—that I could cancel within one month without incurring any fees. Trusting this, I decided to move back to Türk Telekom just three days later. However, I received a bill on January 10, 2025, sta...
On November 5, 2024, I contacted Turkcell customer service to extend my line contract, which was set to expire on November 10, 2024. On November 11, I checked the Turkcell app and noticed my contract period was listed as November 5, 2024 - October 9, 2025. I discussed this with a colleague who had s...
My contract with Turkcell was about to expire in August 2024, so I just switched carriers. Unfairly, I was surprised to see a substantial cost of ₺1813. Turkcell was notified of my intention to complain with the Consumer Arbitration Committee and, if required, to pursue legal action. I felt let down...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
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