I was using the Turkcell Superbox 200 GB package. About five months ago, I was informed of a ₺12,000 penalty, which I paid. After making the payment, I contacted customer service and was told that all my debts had been cleared. However, today I received another penalty message for ₺2,800, with no explanation or reference to any contract clause. No clarification was provided regarding why these penalties were issued, and I never signed any contract. I was also not given any invoice or receipt for my previous payments. I have never encountered such additional charges before. I expect Turkcell to cancel this unjustified ₺2,800 penalty and provide me with a detailed explanation. I request that my grievance be resolved as soon as possible.
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
As a Turkcell Superbox user, I initially used only 150 to 180 GB of the 400 GB internet provided in my contract. Therefore, I reduced it to 200 GB during the contract renewal. However, in November, my internet, which started with the reduced plan, was fully consumed within 20 days, leaving me withou...
I have been using the Turkcell Superbox 500 GB package for about 4–5 months at my address. During this entire time, I have experienced low speeds and constant freezing at all hours of the day. Since I work from home, internet speed is very important for me, but I am absolutely not satisfied with the...
My Turkcell SUPERBOX wireless internet service (number 534690****) has been down for 6 days, and despite multiple calls to customer service, there has been no resolution. I have contacted them numerous times, explaining the issue in detail, but no concrete steps have been taken to fix the problem. W...
I have consistently used Turkcell Superbox and ensured my bills are paid promptly. I have the payment receipts to back it up. Out of nowhere, I was informed that I hadn’t settled my bills for the last seven months. They initiated enforcement proceedings without conducting a thorough investigation or...
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