Turkcell Charged Me an Unjustified Penalty for My Superbox Package
I was using the Turkcell Superbox 200 GB package. About five months ago, I was informed of a ₺12,000 penalty, which I paid. After making the payment, I contacted customer service and was told that all my debts had been cleared. However, today I received another penalty message for ₺2,800, with no explanation or reference to any contract clause. No clarification was provided regarding why these penalties were issued, and I never signed any contract. I was also not given any invoice or receipt for my previous payments. I have never encountered such additional charges before. I expect Turkcell to cancel this unjustified ₺2,800 penalty and provide me with a detailed explanation. I request that my grievance be resolved as soon as possible.
Dear Customer, We called and spoke with you. We have forwarded your request to the relevant department for evaluation. We would like to inform you that you will be notified once the review is complete, and kindly ask you to wait a little longer. For any information, suggestions, feedback, or requests for solutions regarding our products and services, you can contact us through the 'Help - Submit New Request' section in our Turkcell app. Best regards, Turkcell
Dear Customer, We tried to reach you by phone but were unable to contact you. You can use the Turkcell app for any needs related to our products and services. Best regards, Turkcell
