On June 5, 2024, I purchased a Casper phone from the Turkcell store at Brandium AVM in Ataşehir, Istanbul. The phone turned out to be defective, and I requested a return and a replacement product. Initially, I was told this would be handled. The phone was sent to service, confirmed to be faulty, and a brand new, unopened product was sent as a replacement. However, the store employee wrote on the return form that "the customer is not requesting a return," which caused complications.
I had the phone registered on my postpaid line, and a credit was applied to my id number. As a result, the store employee advised me to contact the Consumer Arbitration Board within 14 days. I spoke with Turkcell Finance, who said they would close the credit if I returned the product and approve a new credit for a different product. I explained this to the store, but the employee told me to call 532. The representative at 532 said I needed to deal with the store, and the store then told me to call 532 again. This time, I was directed to Turkcell Finance, who transferred me to the marketplace. The marketplace customer service told me to speak with the store employees.
This endless cycle of redirection is frustrating. I feel like I am being forced to use a product I do not want. I have made it clear from the beginning that I want a different device. I will pursue all my legal rights in this matter.
In October 2023, I purchased a portable modem from the Turkcell store. The staff member at the store clearly told me that the device cost would be reflected on my bill in installments over 24 months and that I did not need to return the device. Trusting this information, I agreed to the process, and...
When I bought my Redmi device from a Turkcell store, it started randomly turning on and off right away. Turkcell called me the following day, and I mentioned the device's flaws, which included pixel shifting and delayed charging. They rebuilt the motherboard without consulting me. Store personnel in...
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I conta...
On April 12, 2024, while serving in the military, I visited the Turkcell branch in Karşıyaka, İzmir, to switch from a restricted line to a regular one. However, I was told that I could not switch to a prepaid line and that I could only switch to a postpaid plan, which I reluctantly accepted. Later, ...
I submitted a request to switch my Turkcell line to prepaid, but they didn’t process it. I called customer service a second time to cancel the request immediately, and they told me another department would call me. I asked to be transferred directly, but they didn’t connect me. I told them to create...
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