When I bought my Redmi device from a Turkcell store, it started randomly turning on and off right away. Turkcell called me the following day, and I mentioned the device's flaws, which included pixel shifting and delayed charging. They rebuilt the motherboard without consulting me. Store personnel informed me that a brand-new phone had come, but when I picked it up, they just replied, "We replaced your phone, plugged it in, no problems." I sought a replacement after earlier sending an email with a photo indicating the item was not new. They returned it to the servicing center. On April 25, 2024, the service center contacted and stated that the phone was definitely distorted, creating pixel shifting and power concerns. To recap, I can't understand how a phone I haven't even used, having discovered a defect at packaging, could end up twisted. Both the store staff and Turkcell have been total disappointments. This situation is very upsetting. Meanwhile, Turkcell customer service maintains it is unable to assist with the situation.
I purchased a Turkcell Superbox device on June 1, 2024, and it has been malfunctioning ever since, continuously turning on and off by itself. The device was sent for repair on July 25, 2024, and was returned to me this week. However, the issue persists as the device still reboots randomly. I have al...
On June 5, 2024, I purchased a Casper phone from the Turkcell store at Brandium AVM in Ataşehir, Istanbul. The phone turned out to be defective, and I requested a return and a replacement product. Initially, I was told this would be handled. The phone was sent to service, confirmed to be faulty, and...
I applied for a number porting process at a Turkcell store, and I was given a SIM card. After the number porting was completed, I inserted the SIM card into my phone, only to find that a different number appeared on the SIM card. My number shows as deactivated. Despite calling customer service 4-5 t...
In October 2023, I purchased a portable modem from the Turkcell store. The staff member at the store clearly told me that the device cost would be reflected on my bill in installments over 24 months and that I did not need to return the device. Trusting this information, I agreed to the process, and...
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
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