I purchased a flight ticket from Istanbul to Phuket for April 15 through Trip.com, paying approximately $1,875. However, this flight was later changed to a different date without my approval and entirely at Trip.com’s discretion. The new date they assigned was absolutely not suitable for us, so we submitted another request to change it.
They rejected our requested new date, claiming there were no available seats. Despite this, we later found out that there were no seats available on the alternative flight they had initially assigned us either, and while we were on a waiting list, no protection or guarantee was provided. In other words, they made a change without our consent and then failed to offer any assurance afterward.
We have been dealing with this issue for about a week and have been unable to properly reach Trip.com or find a reliable point of contact. Despite the high amount we paid, we currently do not even have a confirmed flight.
I request that Trip.com reissue our Istanbul–Phuket tickets without any additional charges in a way that does not cause further inconvenience, and that this process be clearly communicated to us in writing.
I purchased round-trip flight tickets from Istanbul to Bali via Trip.com, where the total price was clearly listed as ₺128,410 on the website. I also received a bank SMS confirmation for this exact amount, and I approved the payment accordingly. However, once the ticket was finalized and issued, I ...
I purchased a round-trip ticket from Istanbul to Thailand through Trip.com, but the return flight’s connecting leg was canceled. The app offered a rescheduled date of February 27, 2025, while my original flight was on February 2, 2025. No same-day alternative was provided, completely disrupting my t...
On June 20, 2025, I booked a multi-leg flight via Trip.com for July 9, flying Bangkok to Sharjah, then Sharjah to Istanbul, operated by Air Arabia. When I purchased the ticket, the layover time in Sharjah was nearly 55 minutes, which was acceptable. However, on July 5, I received an email stating t...
I accidentally purchased a flight ticket for June 8, 2025, through their website, when I actually intended to fly on July 8th. Immediately after the purchase, I contacted Trip.com to request a cancellation and a date change. However, my cancellation request was denied, and they have offered absolute...
I made a reservation through Trip.com (reservation number 1638315188617039) for a stay at Duck Hotel, check-in on September 15 and check-out on September 16. During the booking process, the listing clearly stated “Free Cancellation.” However, due to a change in our hospital appointment, I needed to ...
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