Trip.com Delays Refund for Jakarta–Singapore Flight and Hotel Booking
On March 20, 2026, I contacted the Trip.com call center to request a change and refund for my flight ticket and hotel booking on the Jakarta–Singapore route, made under booking number 1367838825634549. The total amount I paid for this booking was around IDR 2,000,000.
During my communication with the Trip.com call center regarding the reschedule and refund, I did not receive a clear resolution. I was only told to wait, without being given a specific time frame or a transparent explanation about the status of my change and refund request, even though the ticket and hotel were already fully paid.
I am requesting that Trip.com process my refund for this booking as soon as possible and provide clear information about the current status and expected timeline of the refund.
