I placed an order on Trendyol during a really good campaign. Six days passed and I still hadn’t received my package, then I was devastated by a message saying my order was damaged during shipping and would be returned. Not only will it take 15 days for me to get my money back, but the prices of the items I bought have also gone up. An item I bought for ₺1300 is now priced at ₺2000. They offered no compensation for the difference, and they held my money for a week before forwarding it to the bank. The bank says it will take up to 10 business days to process the refund. Honestly, I feel let down. My money lost its value, and I don’t plan on using the Trendyol app again. I’ll be deleting it.
The order I placed on Trendyol on October 16th is still showing as "in transfer," and I can't reach Trendyol Assistant for support. No information has been provided. All of the other orders I placed on the same day, even custom-made ones, were delivered days ago. The cost of my order is ₺1300. I’ve ...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
On August 27, 2025, I ordered a coat hanger through Trendyol for ₺149.99 (Order No: 10462187278, Delivery No: 9702815625), to be delivered to Düzce/Akçakoca. My product remained undelivered for 13 days, and when I contacted customer service, I was told a request had been placed for it. However, on S...
I purchased a keyboard-mouse set from Trendyol on January 12th for ₺700. After a week, the tracking indicated that the package was in transit, but unfortunately, it never reached its destination. I reached out to Trendyol's support on several occasions, but unfortunately, there was a lack of clear c...
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
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