I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been waiting for the order! You are responsible for ensuring I receive the product I paid for, and that includes promptly processing a refund if the product is unavailable. This delay is a clear sign of a lack of customer care. If I don't receive an immediate refund for my 100 TL order, I won't hesitate to pursue legal action through consumer protection channels. Additionally, I will share my experience on social media to expose Trendyol's disregard for customer satisfaction.
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
Trendyol charges for undelivered items, making arbitrary agreements, and expecting compliance. My money is currently held hostage, and the product is nowhere in sight. I'm ready to take this matter to court. Initially, they claimed the product was delivered to my door, but upon inspection, it was no...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
The order I placed via Trendyol on June 8 was shipped by the seller on June 10. Between June 10 and June 14, the product only managed to move from Tuzla to Esenyurt. Then the holiday caused further delays, and the product, initially estimated to be delivered on June 12, wasn't delivered until June 2...
On March 24, 2024, I made a purchase with order number 8257354374 on Trendyol. The seller quickly handed it over to Trendyol Express the following day. It kept getting moved from one warehouse to another within Istanbul, but for some reason, it just couldn't manage to leave the city. After reporting...
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