Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it was under inspection. They eventually sent it back, saying it wasn’t defective. When I received it, the product was still broken and unusable. I’ve kept Trendyol updated throughout this process. However, Trendyol continues to side with the seller, telling me that waiting this long is within the seller's rights, thereby prolonging my distress. They seem to accept that the product was returned to me in its faulty condition and that the provided service contact number was unreachable, leaving me to wait yet another week as they claim they’re trying to obtain a valid service contact number from the seller. Trendyol has now suggested that I send this defective, low-quality product to service on my own. Really, Trendyol? Why am I unable to return this broken item directly to you? Haven’t I already paid enough? Why do you keep taking money from me and worsening my situation against my will? Enough is enough, Trendyol—fix this issue and resolve this injustice.
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
I bought a pair of shoes on April 3, 2025, through Trendyol, and I truly regret the experience. After just a few wears—maybe the third or fourth time—I noticed a clear manufacturing defect. The structure felt off, and it was obvious something was wrong with the build. I sent the shoes back, hoping f...
I've never encountered such a lack of concern from any company's customer service as I have with Trendyol. It's quite disheartening. Trendyol hosts a variety of stores that frequently send out incorrect products. Unfortunately, instead of taking action to address this issue or hold the sellers accou...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
Comments