I've never encountered such a lack of concern from any company's customer service as I have with Trendyol. It's quite disheartening. Trendyol hosts a variety of stores that frequently send out incorrect products. Unfortunately, instead of taking action to address this issue or hold the sellers accountable, they choose to ignore it. It's incredibly frustrating when there's a lack of support during challenging situations. If you have a problem, it can be quite challenging to find someone who is genuinely willing to assist you. It seems like they continuously avoid addressing your concerns or providing a clear response. I've had my return rejected for the third time now, and when I call customer service, they inform me that they are unable to assist me with the issue. This is extremely aggravating and completely unacceptable. Trendyol's customer service and problem-resolution methods are extremely unsatisfactory, making it difficult for me to recommend this platform to anyone. If they fail to address these concerns and prioritize their customers, they will undoubtedly suffer a significant loss of trust and business.
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
My experience with Trendyol was quite disappointing, making me doubt their dedication to customer service. I placed an order with a local seller via their platform, but the item that showed up was nothing like what I had purchased. When I contacted customer service, I encountered standard replies an...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
The product I purchased from Trendyol was mistakenly delivered to someone else due to an error by the delivery company, and in return, I received anot...
You should reconsider when shopping from Trendyol. I have had problems many times but I did not expect this much. The product I have been waiting for days from Trendyol express cargo finally reached the distribution center of the city I am in, while I was waiting for my cargo to be delivered tomorro...
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