As a Trendyol seller, I sold a PS5 to a customer on April 25, 2024, at 11:48 PM. I promptly shipped the product, and the customer received it on May 21, 2024, at 10:40 AM. However, after using it for a week and a half, the customer wanted to return it. The product came back to me in a completely disheveled state. Given its condition, I rejected the return, and Trendyol's team agreed with my decision. They instructed the customer to take the product back, and I re-shipped it. Yet, the customer refused to pick it up from the courier, causing it to be returned to me again.
Despite the previous decision, Trendyol later approved the return and refunded the customer, deducting the amount from my account. Now, I'm stuck with an unsellable product and have incurred significant costs for shipping and other expenses. Trendyol's actions have left me financially strained. I am seeking accountability from Trendyol for approving a return without consulting me and request compensation for the refunded amount. Their arbitrary rules are detrimental to small sellers like myself. I need a fair resolution to this issue.
I ordered a product from Trendyol on May 21, 2024, with an expected delivery date of May 24, 2024. The product was shipped on May 21, 2024. On May 29, 2024, I contacted Trendyol, and on May 30, 2024, I called them again. They informed me that they initiated the return process on May 29, 2024, and I ...
On April 13, 2024, I ordered a product valued ₺599 from seller "motosepetim" on the Trendyol platform, with delivery numbers 8308341568 and 9168890785. However, the merchant shipped me an entirely other item. I informed the delivery agent that I would not accept the merchandise and requested a retur...
I placed an order (#8246544654) on 20.03.2024 via Trendyol Mertel seller with a delivery date of 28.03.2024, but my order has yet to be delivered. The seller is unresponsive to my inquiries, and Trendyol customer service claims there's nothing they can do. During this process: 1) The same seller has...
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a ...
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