Trendyol PS5 Return Issue
As a Trendyol seller, I sold a PS5 to a customer on April 25, 2024, at 11:48 PM. I promptly shipped the product, and the customer received it on May 21, 2024, at 10:40 AM. However, after using it for a week and a half, the customer wanted to return it. The product came back to me in a completely disheveled state. Given its condition, I rejected the return, and Trendyol's team agreed with my decision. They instructed the customer to take the product back, and I re-shipped it. Yet, the customer refused to pick it up from the courier, causing it to be returned to me again.
Despite the previous decision, Trendyol later approved the return and refunded the customer, deducting the amount from my account. Now, I'm stuck with an unsellable product and have incurred significant costs for shipping and other expenses. Trendyol's actions have left me financially strained. I am seeking accountability from Trendyol for approving a return without consulting me and request compensation for the refunded amount. Their arbitrary rules are detrimental to small sellers like myself. I need a fair resolution to this issue.
